Fees

Live's service fee

2% per paid ticket on the Free plan, less on paid plans (below). Free tickets are never charged, and neither is registering for a free event.

Paid tickets you issue by hand, given away or sold outside Live, carry the same fee once an event is past its allowance of them, paid ahead before they're issued (Organiser agreement, “Tickets you issue by hand”).

The payment processor's fee

1.5% + ₦100, the ₦100 waived under ₦2,500, capped at ₦2,000. It's an estimate until each payment settles; the real fee is recorded then.

Who pays

The organiser chooses, for each event: guests pay the fees on top of the ticket price, or the organiser absorbs them. Guests always see the full price before they pay.

Fees on refunds

If an event is cancelled, guests get back everything they paid. On other refunds, the ticket price is refunded and the service fee isn't, unless the organiser chose to absorb the fees.

Plans

Campaign emails count against your plan's monthly allowance; confirmations, tickets and reminders never do. When a campaign would go past what's left, you can send it to the first people there's room for and the rest later.

Upgrading charges the difference for the rest of the month straight away. Downgrading and stopping take effect when the month you've paid for ends.